Returns & Refunds Policy

This policy is issued by Manke Designs ("we", "us", "our").

Your rights under Australian Consumer Law

This policy sets out our change-of-mind returns process. Nothing in this policy, however worded, is intended to exclude, restrict, or modify your rights under the Australian Consumer Law (ACL) — and to the extent any part of it could be read that way, it does not apply, and your ACL rights continue to apply in full. If an item you receive is faulty, not fit for its intended purpose, or doesn't match its description, you're entitled to a repair, replacement, or refund under the ACL — regardless of the 7-day window below, and regardless of whether the item was on sale or otherwise marked non-returnable for change-of-mind purposes. See "Faulty, damaged or incorrect items" below.

Change-of-mind returns (7 days)

You have 7 days after receiving your item to request a change-of-mind return.

To be eligible for a change-of-mind return, your item must be in original, resalable condition — including, but not limited to:

• Unworn or unused, with no signs of wear, odour, or damage
• All original tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

We may decline a change-of-mind return if the item isn't in resalable condition, even if it isn't specifically listed above.

These conditions apply only to change-of-mind returns — they do not apply to faulty, damaged, or incorrect items (see below).

Faulty, damaged, or incorrect items

Please inspect your order as soon as it arrives. If an item is faulty, damaged, or you've received the wrong item, contact us immediately at mankedesigns1101@gmail.com so we can resolve it under your Australian Consumer Law rights. For these items, we cover return shipping, and the packaging/tags condition above does not apply — we'll assess the item as received. Your remedy — a repair, replacement, or refund — will be provided in line with your Australian Consumer Law rights. If a replacement isn't available (for example, if the item is out of stock), we'll offer you a refund instead.

Items and situations not eligible for change-of-mind return

The following are not eligible for change-of-mind returns:

• Perishable goods (e.g. food, flowers, plants)
• Custom or personalised products (e.g. special orders)
• Personal care/hygiene goods (e.g. beauty products, once opened)
• Hazardous materials, flammable liquids, or gases
• Sale items

This exclusion applies to change-of-mind returns only. If any of these items arrive faulty, damaged, or not as described, your Australian Consumer Law rights still apply in full — please get in touch.

How to start a return

To start a return, please contact us first at mankedesigns1101@gmail.com so we can confirm your order details. For faulty, damaged, or incorrect items, we'll always provide a shipping label and instructions so the item can be assessed — once the issue is confirmed, your remedy under the Australian Consumer Law follows, not subject to further discretion on our part (see Refunds below). For change-of-mind returns, this step confirms your request is within the 7-day window and matches your order — final eligibility, per the resalable-condition standard above, is confirmed once we've received and inspected the item (see Refunds below).

Sending an item back without contacting us first won't affect your legal rights, but it may take longer for us to match your return to your order and process it.

Return address: Once we've matched your request to your order, we'll send you the return address and instructions — for faulty, damaged, or incorrect items, this happens straight away so the item can be assessed.

Return shipping cost: Change-of-mind returns are shipped at the customer's cost. For faulty, damaged, or incorrect items, we cover return shipping (see above).

Refunds

Once we receive your return, we'll inspect it and let you know the outcome. For change-of-mind returns, this means confirming the item is in resalable condition, per the conditions listed above. For faulty, damaged, or incorrect items, this means confirming the fault or issue — once confirmed, you're entitled to a remedy under the Australian Consumer Law, not subject to further discretion on our part. Once your refund is confirmed, it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and display the refund. If more than 10 business days have passed since your refund was confirmed and it hasn't arrived, contact us at mankedesigns1101@gmail.com.

Exchanges

The fastest way to get the item you want is to return your original item for a refund, then place a new order once your return has been processed.

A note on your rights

Nothing in this policy is intended, in any way, to limit, exclude, restrict, or modify your rights under the Australian Consumer Law, or under any other law that cannot lawfully be excluded. Where any part of this policy is inconsistent with those rights, this policy does not apply to that extent, and your statutory rights prevail.